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YOUR DATA MATTERS

tiktaktigel Privacy Policy: How We Handle Your Account

This policy explains what data tiktaktigel collects when you access our platform, how we store it, and the choices available to you. Access and eligibility depend on local law and are available where local law permits.

  • Account Data Protection
  • DANA, OVO & GoPay Transactions
  • Your Rights Explained
  • Support Contact Routes
POLICY FOUNDATION

How This Policy Applies to Your Account

When you open an account on tiktaktigel, we collect the information you provide during registration — your contact details, login credentials, and the wallet identifiers linked to your preferred payment method. For Indonesia-based accounts, this includes transaction references from DANA, OVO, and GoPay as part of standard deposit and withdrawal processing. We do not sell or rent your personal data to third parties. Data is retained for as long as your account remains active and for a limited period afterward, in line with applicable record-keeping obligations. Cookie data from your browser sessions is collected to maintain login state and to remember display preferences. We use this technical data only to keep your session consistent across pages — not for advertising profiling. Any third-party service embedded in our platform, such as payment gateway connectors for DANA, OVO, or GoPay, is governed by that provider's own privacy terms. We recommend reviewing those terms through the respective e-wallet application. If you have questions about how a specific transaction record was stored, the account support team is reachable through the contact routes listed on this page. Availability of certain features depends on local law and eligible regions.

  • DANA

    DANA wallet transaction references are processed by the DANA payment gateway. We store only the reference ID needed to reconcile your deposit or withdrawal.

  • OVO

    OVO transfers appear in your account transaction history. The underlying payment data is managed through OVO's own infrastructure and their privacy terms apply.

  • GoPay

    GoPay payments are processed via GoPay's payment rails. We hold the transaction reference on our side; GoPay holds the wallet-level data under their policy.

POLICY SCOPE

What Falls Inside and Outside This Policy

This policy covers data that tiktaktigel itself collects and processes. It does not extend to third-party services linked from our platform or to payment providers operating their own data infrastructure. Understanding the boundary helps you know who to contact when a specific data question comes up.

  • Account Access

    Login activity, session tokens, and account profile details — including your registered contact and any linked wallet label — fall within this policy. You can review and update these through your account settings.

  • Transactions

    Transaction reference IDs for DANA, OVO, and GoPay deposits and withdrawals are covered here, but the wallet-level payment data is held by each respective e-wallet provider under their own privacy terms.

  • Site Content

    Aggregated, non-personal data about how pages are navigated — such as which sections are visited most — is collected to improve the platform experience. This data is not linked to your individual account profile.

  • Third-Party Services

    External links, payment gateways, and any provider services embedded in the platform fall outside this policy. Each operates under its own terms, and we encourage you to review those directly.

YOUR ACCOUNT RIGHTS

Actions You Can Take Under This Policy

You have practical options for managing the data tiktaktigel holds about you. Most of these start from within your account dashboard once you are logged in. To review the personal details we hold — such as your registered contact, linked wallet labels, or transaction history — open the account settings page and navigate to the profile section. Corrections to inaccurate account details, such as an outdated contact address, can be submitted through the same settings route; the updated information takes effect after you save and confirm. If a data question falls outside what the account dashboard covers, the support team handles these requests directly. You can raise a question or request a records review through the contact paths listed in the support section below. Requests are acknowledged in the order they arrive, and the support team will indicate the next step once they have reviewed your account details. For more complex requests — such as asking us to stop processing certain data — please reach out through the same support channel with a description of what you need.

  • Review Your Records

    Log in and open account settings to see the profile details and transaction references tiktaktigel holds for your account.

  • Correct Account Details

    Update inaccurate contact or profile information directly in settings. Changes are applied after you confirm and save.

  • Raise a Data Question

    Use the support contact routes on this page to ask about any stored data that is not visible in your account dashboard.

  • Request Further Action

    For processing restrictions or deletion requests, contact support directly with a description of your request so the team can assess the applicable steps.

CONTACT PRIVACY SUPPORT

How to Reach Us About This Policy

If you have a question about how your data is handled, or want to follow up on a request you already submitted, reach out through any of the channels below. The support team handles account and privacy queries — have your account reference ready so responses can be matched to your record quickly.

  • Account Help

    Open a support request from inside your logged-in account. This route links your query directly to your account record and is the quickest path for most data questions.

  • Email Support

    Send your privacy or data-handling question by email. Include your registered account contact and a brief description of what you need so the team can respond to the right record.

  • Live Chat

    Use the live chat option available on the platform during support hours. Have your account details ready; the team can check your record in real time and confirm next steps.

DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Keeping your account data handled responsibly is part of how tiktaktigel operates day to day. Below are the four areas that cover most of what we do — from how cookies work on your device to how long we keep your records.

  • Cookies and Session Data

    We use cookies to maintain your login state and remember display preferences. No advertising or cross-site tracking cookies are placed. You can clear session cookies through your browser settings at any time, though this will require you to log in again.

  • Account Security

    Account credentials are stored in encrypted form. We do not store raw passwords. If you suspect your account has been accessed without your permission, use the account settings to update your login details and notify the support team immediately.

  • Data Retention

    Personal data is retained for as long as your account is active. After an account closes, records are kept for a limited period in line with applicable obligations, then removed. Transaction references for DANA, OVO, and GoPay follow the same retention window.

  • Policy Updates

    When this policy changes in a material way, we will note the update date at the top of this page. Continued use of the platform after a policy update constitutes acceptance of the revised terms. To request a copy of the previous version, contact the support team.

COMMON PRIVACY QUESTIONS

Privacy Policy Questions and Answers

These are the questions we receive most often about how tiktaktigel handles account data. If your question is not covered here, the support team can respond through the contact routes listed above.

What personal data does tiktaktigel collect when I open an account?

We collect the contact details and credentials you provide during registration, along with wallet labels for payment methods like DANA, OVO, and GoPay. Session and device data is collected during active use to keep your login state consistent. We do not collect data beyond what is needed to operate your account.

Does tiktaktigel share my data with third parties?

We do not sell or rent your personal data. Transaction reference IDs are shared with DANA, OVO, or GoPay only to the extent needed to process your deposit or withdrawal. Each payment provider holds wallet-level data under their own privacy policy, which you can review in their respective apps.

How do I see what data tiktaktigel holds about me?

Log in and go to your account settings. The profile section shows the personal details we hold, and the transaction history section shows the deposit and withdrawal references linked to your account. For data not visible in settings, contact the support team through the routes listed on this page.

Can I correct inaccurate information in my account?

Yes. Open account settings while logged in and navigate to the profile section to update contact details or other inaccurate information. Save and confirm the change for it to take effect. For corrections that cannot be made through the settings interface, submit a request to the support team directly.

How long does tiktaktigel keep my account data after I close my account?

Account data is retained while your account is active. After closure, records including transaction references for DANA, OVO, and GoPay are kept for a limited period in line with applicable record-keeping requirements, then removed. Contact support if you want more detail about the retention period that applies to your specific account.

How will I know if this privacy policy changes?

Material changes are noted with an updated date at the top of this page. We recommend checking back periodically. Continued use of the platform after a policy update indicates acceptance of the revised terms. The support team can provide a summary of what changed if you contact them after an update is posted.